Privacy Policy rk88 –
Data Protection Indonesian Members

1Data We Collect

To provide a secure, functional, and personalized service, rk88 collects several categories of data from members. This collection is minimal—meaning we only gather data that is strictly necessary, nothing more.

All collected data is stored with encryption and is never used outside the purposes stated in this policy.

2How We Collect Data

Rk88 collects data through several transparent methods that members can control:

• Registration form and account profile — when you create or update your account, data you enter directly is saved in our system
• KYC verification process — when you submit identity documents for withdrawal verification purposes
• Deposit and withdrawal transactions — financial data is collected when you conduct transactions through the platform
• Automatic platform usage — our system automatically records technical data such as IP address, device type, and usage patterns when you access the service
• Cookies and similar technologies — used to store preferences and improve your browsing experience (details in Section 6)
• Support team communications — conversations via live chat or support tickets are stored for training and security purposes

3Data Usage Purposes

Every piece of data we collect has a specific and limited purpose. rk88 does not use member data for any purpose other than those described below:

• Creating and managing member accounts — including authentication, login security, and personal preference settings
• Processing financial transactions — deposits, withdrawals, bonuses, and accurate transaction history records
• Identity verification and regulatory compliance — including fraud prevention, anti-money laundering, and compliance with international gambling regulations
• Providing customer support services — resolves issues, answers questions, and improves customer service quality
• Improving platform quality — analyzes usage patterns in aggregate to develop better features and games
• Service communications — sends important notifications related to your account, security, and policy updates (no unsolicited advertising)
• Fraud detection and prevention — monitors suspicious activity to protect all members from misuse

4Data Sharing with Third Parties

Rk88 does not sell, rent, or trade member personal data to anyone. However, in the course of operating the platform, there are limited situations where minimum data may need to be shared:

• Technical service providers — such as payment gateway providers, cloud infrastructure providers, and game providers. All partners are bound by strict Non-Disclosure Agreements (NDAs) and receive only the minimum data required for their specific function
• Legal and regulatory authorities — rk88 is required to fulfill legitimate data requests from authorized authorities in accordance with applicable legal procedures. We cannot refuse a valid legal order
• Cross-platform fraud prevention — under certain conditions, limited information may be shared within industry fraud prevention networks to protect the broader platform ecosystem

In all of the above situations, rk88 ensures that the data shared is kept to a minimum and is contractually protected. We never share data for third-party advertising purposes.

5Data Security & Encryption

Data protection is a real investment we make every day at rk88—not just a promise on paper. Here are the concrete security layers protecting every member's data:

• Transmission encryption: SSL/TLS 1.3 for all communications between the browser/app and rk88 servers
• Storage encryption: Sensitive data in the database is encrypted with AES-256 at rest
• Strict access controls: The Zero Trust system ensures that even internal employees can only access data relevant to their role
• Multi-factor authentication: rk88's internal systems are protected with MFA to prevent unauthorized access even if credentials are compromised
• 24/7 Monitoring: The Security Operations Center (SOC) actively monitors anomalies and cyber threats around the clock
• Regular penetration testing: Independent security audits are conducted regularly to identify and close vulnerabilities before they can be exploited
• Encrypted backups: Data backups are performed regularly with full encryption and stored at geographically separate locations

6Cookies & Tracking Technologies

Rk88 uses cookies and similar tracking technologies to enhance your platform experience. Cookies are small files stored on your device when you visit our site.

Types of cookies we use:

• Essential cookies: Required for the platform to function properly—including maintaining login sessions and basic preferences. These cookies cannot be disabled
• Analytics cookies: Helps us understand how members use the platform in aggregate, so we can continuously improve service quality. This data is anonymous.
• Functional cookies: Saving your preferences such as language, display theme, and favorite games so you don't need to reconfigure them each time you log in
• Security cookies: Used to detect suspicious activity and protect accounts from unauthorized access

7Data Retention & Deletion

Rk88 retains member data for the duration of an active account and for a defined period after account closure, in accordance with regulatory requirements and operational needs:

• Active account data: Retained for as long as the account remains active or until the member requests deletion
• Financial transaction history: Retained for a minimum of 5 years in accordance with international anti-money laundering regulations, even after account closure
• KYC / identity data: Retained for 5 years after account closure for regulatory compliance purposes
• Security logs: Retained for 2 years for incident investigation purposes if required
• CS communication records: Retained for 12 months for training and dispute resolution purposes

Once the retention period ends, data is securely deleted using methods that ensure it cannot be recovered. Members who voluntarily close their account may submit a data deletion request outside the mandatory retention period.

8Member Rights Regarding Personal Data

As an rk88 member, you have full rights over your personal data. rk88 respects and facilitates the exercise of the following rights:

To submit a request regarding any of the above rights, contact the rk88 customer support team via live chat. All requests are processed within a maximum of 7 business days. For complex cases, we will explain the reason if additional time is required.

9Minor's Data

Rk88 strictly does not accept registration or use of services by individuals under the age of 18. This platform is designed, operated, and intended exclusively for adult users.

If we discover that personal data from an individual under the age of 18 has been collected—for any reason—we will immediately delete that data, close the associated account, and return any existing balance in accordance with applicable procedures.

10Privacy Policy Changes

This Privacy Policy may be updated from time to time in response to regulatory developments, operational changes, or enhanced security standards. Any significant changes will be communicated to members via:

• Email notification to the address registered on your account
• Announcements on the rk88 main platform page
• In-app notification upon your next login

The latest version of the Privacy Policy is always available on this page with a clear update date. By continuing to use rk88 services after changes are published, you are considered to have accepted the latest version.

Questions or concerns regarding this Privacy Policy can be submitted directly to the rk88 customer support team via live chat, available 24 hours a day. We are committed to responding to all privacy inquiries within 48 hours.